BLOOM CARE welcomes the opportunity to listen to and learn from the participants, Families and carers that engage with our services. We recognise through receiving feedback/complaints about our services, together we can effect high quality service provision.
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Talk to a BLOOM CARE team member you feel comfortable with, a team leader or anyone at BLOOM CARE via the following methods:
- Call the Bloom Care office 0408852771
- Write to Bloom Care at 12/10 Adamson St, Braybrook Vic 3019
- Email: bloomcare43@gmail.com
- Complete the Feedback Form on our website
You can get help to make a complaint by:
- Asking a family member, friend or a trained advocate to assist you. You can find out more information at Disability Advocacy Finder or disabilityadvocacy@dss.gov.au.
- Using an interpreter by calling TIS (Translating and Interpreting Service) on 131 450.
Of course, we would prefer to hear your complaint and try to resolve it, but if you don’t feel comfortable talking to us there are other people you can talk to:
- NDIS Quality and Safeguards Commission on 1800 035 544
- National Disability Insurance Scheme (NDIS) or feedback@ndis.gov.au
- National Disability Insurance Agency (NDIA) on 1800 800 110